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German Sport Guns

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Welcome to GSG Service-Center!

Contact Us

Phone-Hotline
Service-Center You can contact us by phone from Monday to Friday
8.00 a.m. - 12.30 p.m.  und   1.00 p.m. - 4.30 p.m.
 
GSG-Hotline+49 (0) 29 38 / 978 39-0
 
Technical Service
If you have any technical difficulties with our products, our service technicians are more than welcome to find a quick and professional solution.
 
Our Service department can also be reached by e-mail:
 
GSG-E-Mailservice@germansportguns.de
 
Address for Repair submissions (Germany):
German Sport Guns GmbH
Abt. Service
Auf den Geeren 23
59469 Ense
 
To provide a quick and therefore inexpensive repair, please enclose a completed and signed repair form.
 
Formular für ReparatureinsendungenYou will find our Repair submissions form in PDF-format here.
 
Warranty
Under a statutory warranty, free repair or replacement of the defective product will be performed.
If you have any claims about the warranty, please contact your dealer first!
 
The following criteria may lead to loss of warranty claims:

  • The age and origin of the product can not be detected by a proof of purchase
  • Mechanical damage (e.g. traces of a crash damage, demolished elements or cables)
  • Gearbox Jam
  • Moisture damage
  • Third-party intervention and changes to the product
  • Improper use of the product, operating in a non-recommended configurations (e.g. with too low battery)
  • Operating deviating from recommendations or the Operating Instructions

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